Cynthia has joined National Lutheran Communities & Services (NLCS) as Chief Operating Officer (COO), a newly appointed role for NLCS and brings over 28 years of senior living experience to this new position. She is appointed with strategically growing and diversifying the organization, with an enhanced focus on operating as a senior-living system and leveraging the benefits and efficiencies associated with it.
Cynthia has been working with NLCS as a consultant for over four years and in that time has assisted with various operations projects, the largest of them including the Assisted Living program at The Village at Rockville, The Village at Orchard Ridge’s Orchard Woods Health Center and myPotential at Home in Winchester, Va.
Her background is concentrated in new program development, as well as operational performance improvement and re-engineering of systems and processes within senior living organizations. Most recently Cynthia was the President and Owner of Walters Advisors, LLC, providing project management and advisory services to various senior living organizations. Prior to that, she spent 19 years at KPMG, seven of which were spent as a partner and leader of their National Senior Living Advisory Practice. Walters also spent five years at Presbyterian Senior Living in Dillsburg, Pa., as Vice President of Home and Community-Based Services (HCBS) and Vice President of Operations Systems Development and Integration.