Kathleen has been with the National Lutheran family for more than 10 years as Director of Human Resources at The Village at Rockville, and currently as Chief Talent and Culture Officer for the parent organization, National Lutheran Communities & Services (NLCS). As Chief Talent and Culture Officer, she manages a staff to support all of the National Lutheran communities currently in Maryland and Virginia, ensuring continuity in corporate policies and procedures relating to employee hiring/retention, employee benefits and customer/employee satisfaction.
As Chief of Talent & Culture, Kathleen has implemented a Code of Conduct and a Corporate Compliance Program for employees, board members and other associates that will meet federal, state and local laws that govern our organization in the senior living industry. In addition, she is creating a comprehensive customer service program that will be implemented throughout the National Lutheran family.
In 2011, Kathleen earned certification for Leading Age Certified Aging Services Professional (CASP). Kathleen’s prior experience includes human resource management in retail sales and 15 years in the real estate appraisal industry.