Committed to Progress

Meet our leaders

Cyndi Walters

President and Chief Executive Officer

Cyndi Walters was named president and chief executive officer (CEO) of National Lutheran Communities & Services (NLCS) in May 2021, assuming the position full time in August 2021. Prior to this role, she held the position of chief operating officer (COO) since 2016.

Cyndi has served at NLCS in varying capacities for nine years, first as a consultant before joining as chief operating officer in 2016. Cumulatively, she has over 30 years of experience in the senior living industry including a strong background in strategically growing and diversifying the organization and an enhanced focus on operating as a senior-living system and leveraging its benefits and efficiencies. Prior to joining NLCS, she provided project management and advisory services to senior living organizations through Walters Advisors, LLC. She has also served in a leadership role at Presbyterian Senior Living in Dillsburg, Pennsylvania, and during her 19 years at KPMG (a global network of professional firms providing audit, tax and advisory services), spent significant time as a partner and leader of their National Senior Living Advisory Practice.

As president and CEO, Cyndi’s focus is strategically growing and furthering NLCS’ mission to honor, inspire and support choice and opportunity in partnership with older adults. Cyndi is an advocate for “aging with choice,” which means supporting older adults in making their own choices in aging, whether it means moving to a senior living community or brining in supportive services to their home. She is also an advocate for team members across the organization and leads a team dedicated to ensuring NLCS remains a Great Place to Work® and an employer of choice for those who have a heart to serve older adults.

Cyndi is a native of the Harrisburg, Pennsylvania, area and holds a Bachelor of Science degree from York College of Pennsylvania.

Richard M. Mazza

Chief Financial Officer and Executive Vice President of Business Planning and Development

Rick Mazza joined National Lutheran Communities & Services (NLCS) in February 2018 as chief financial officer (CFO). As a senior level management professional, Rick brings over 25 years of financial acumen and a proven track record of strategic executive leadership. As the CFO, he oversees financial performance and reporting for all National Lutheran entities, treasury and investment management of assets, and assists with identifying and evaluating various long-range planning initiatives and capital expenditures. Additionally, Rick works closely with the Board of Trustees and executive directors to develop long-term strategic business plans.

Before joining NLCS, Rick was managing director at Solar Renewable Energy, LLC, managing the day-to-day operations of various commercial energy, real estate and health care projects. Prior to that, he spent seven years at Pacific Retirement Services, Inc., where he served in a variety of roles including senior vice president of development and chief accounting officer. Rick also spent 17 years at KPMG, holding multiple positions including, director and senior manager of retirement housing and long-term care consulting practice and manager of assurance practice.

He holds a bachelor’s degree in accounting from Washington & Jefferson College.

Kathleen O’Halloran

Chief Talent and Culture Officer

Kathleen O’Halloran has been with the National Lutheran family since May 2000, starting at The Village at Rockville as director of human resources, and currently serves as chief talent and culture officer, where she manages a team to support all of the National Lutheran teams ensuring continuity in corporate policies and procedures relating to employee hiring/retention, employee benefits and customer/employee satisfaction.

As chief of talent and culture, Kathleen has implemented a Code of Conduct and a Corporate Compliance Program for employees, board members and other associates that will meet federal, state and local laws that govern our organization in the senior living industry. She also oversaw a committee of dedicated team members who developed and launched the We CARE program. Kathleen is passionate about the We CARE culture and finds joy in visiting National Lutheran’s entities and seeing We CARE at work.

In 2011, Kathleen earned certification for Leading Age Certified Aging Services Professional (CASP). Kathleen’s prior experience includes human resource management in retail sales and 15 years in the real estate appraisal industry.

Lawrence Jordan III, Esq.

General Counsel and Chief Compliance Officer

Lawrence Jordan III joined NLCS as general counsel in 2018. Lawrence brings 20 years of legal experience to the role, seven of those providing services to health care organizations. In this role, Lawrence leads and further develops NLCS’ compliance program, driving the organization’s strong culture of integrity forward.

With 20 years in the legal sector, Lawrence joined NLCS from T.J. Rock Enterprises, Inc., where he served in a dual role as corporate counsel and compliance officer, maintaining an effective compliance program enforcing values, policies and procedures. Prior to that, he served as health sciences legal coordinator at Howard University. Jordan held other positions including associate attorney, law clerk and insurance defense paralegal. He has also served for many years as associate professor at the University of Maryland University College.

Lawrence earned a Bachelor of Arts in rhetoric and communication from Temple University, an Associate in applied science in paralegal studies from Northern Virginia Community College and a Juris Doctor from California Western School of Law in San Diego, California.