National Lutheran Communities & Services’ (NLCS) board members come from many professional backgrounds, bringing a deep bank of talent and experience to the challenges of senior living in a changing world. The NLCS Board of Trustees and each respective community’s board share the same goals: to serve future needs, expand services and remain true to our historic mission. Their stewardship has helped achieve the organization’s tremendous financial strength, growing assets to $170 million.
The National Lutheran Communities & Services Board of Trustees is made up of volunteers, including members from the supporting Synods (Delaware-Maryland, Virginia and Metropolitan Washington, D.C.) of the Evangelical Lutheran Church in America and the Lutheran Church Missouri Synod. Their past success and new long-term goals are a testament to the volunteers’ dedication, as is the organization’s strong financial position.
Cyndi Walters was named president and chief executive officer (CEO) of National Lutheran Communities and Services (NLCS) in May 2021, assuming the position full time in August 2021. Prior to this role, she served as chief operating officer (COO) since 2016.
Cyndi has served at NLCS in varying capacities for nine years, first as a consultant before joining as chief operating officer in 2016. Cumulatively, she has over 30 years of experience in the senior living industry including a strong background in strategically growing and diversifying the organization and an enhanced focus on operating as a senior-living system and leveraging its benefits and efficiencies. Prior to joining NLCS, she provided project management and advisory services to senior living organizations through Walters Advisors, LLC. She has also served in a leadership role at Presbyterian Senior Living in Dillsburg, Pennsylvania, and during her 19 years at KPMG (a global network of professional firms providing audit, tax and advisory services), spent significant time as a partner and leader of their National Senior Living Advisory Practice.
As president and CEO, Cyndi’s focus is strategically growing and furthering NLCS’ mission to honor, inspire and support choice and opportunity in partnership with older adults. Cyndi is an advocate for “aging with choice,” which means supporting older adults in making their own choices in aging, whether it means moving to a senior living community or brining in supportive services to their home. She is also an advocate for team members across the organization and leads a team dedicated to ensuring NLCS remains a Great Place to Work® and an employer of choice for those who have a heart to serve older adults.
Cyndi is a native of the Harrisburg, Pennsylvania, area and holds a Bachelor of Science degree from York College of Pennsylvania.