Cyndi Walters was named president and chief executive officer (CEO) of National Lutheran Communities and Services (NLCS) in May 2021, assuming the position full time in August 2021. Prior to this role, she served as chief operating officer (COO) since 2016.
Cyndi has served at NLCS in varying capacities for nine years; first as a consultant before joining as chief operating officer in 2016. Cumulatively, Walters has over 30 years of experience in the senior living industry including a strong background in strategically growing and diversifying the organization and an enhanced focus on operating as a senior-living system and leveraging its benefits and efficiencies. Prior to joining NLCS, she provided project management and advisory services to senior living organizations through Walters Advisors, LLC. She has also served in a leadership role at Presbyterian Senior Living in Dillsburg, Pennsylvania, and during her 19 years at KPMG (a global network of professional firms providing audit, tax and advisory services), spent significant time as a partner and leader of their National Senior Living Advisory Practice.
As president and CEO, Cyndi’s focus is strategically growing and furthering NLCS’ mission to honor, inspire and support choice and opportunity in partnership with older adults. Cyndi is an advocate for “aging with choice,” which means supporting older adults in making their own choices in aging, whether it means moving to a senior living community or bringing in supportive services to their home. She is also an advocate for team members across the organization and leads a team dedicated to ensuring NLCS remains a Great Place to Work® and an employer of choice for those who have a heart to serve older adults.
Cyndi is a native of the Harrisburg, Pennsylvania area and holds a Bachelor’s of Science degree from York College of Pennsylvania.
Regina Figueroa joined National Lutheran Communities & Services in 2021 as chief operating officer (COO,) bringing more than 20 years of experience in senior housing, health care and wellness services to NLCS.
As the COO, Regina works closely with NLCS community executive directors in the communities’ master planning, continues to develop NLCS’s home care service line and leads operational process and performance improvement efforts as the NLCS portfolio grows. Additionally, she collaborates with NLCS’s strategic business partners to further enhance operational efficiencies and effectiveness.
Throughout her career, Regina has successfully operated numerous aspects of the older adults’ health care journey, including continuing care retirement communities (CCRCs), home health, long-term care, short-term rehabilitation, assisted living facilities, hospice, adult day programs and wellness clinic operations.
Most recently, Regina was the chief administrative officer of Stella Maris, Inc., providing oversight for seven senior services business lines under the leadership of Mercy Health Services. Prior to that, she spent seven years in New Jersey as a regional vice president for skilled nursing facilities, assisted living, hospice and home health care. Regina also spent 10 years with Life Care Centers of America in several administrative capacities throughout five states.
Regina has held board and committee positions with the American Health Care Association, Health Care Association of New Jersey and the Health Care Facilities of Maryland. In 2019, she held an elected board of education seat in New Jersey.
Regina holds a bachelor’s degree in public administration and sociology from Florida State University and a master’s degree in healthcare administration from Nova Southeastern University.
Lawrence Jordan III joined National Lutheran Communities & Services as General Counsel in 2018. Jordan brings 20 years of legal experience to the role, seven of those providing services to health care organizations. In this role, Jordan leads and further develops NLCS’ compliance program, driving the organization’s strong culture of integrity forward.
With 20 years in the legal sector, Jordan joined NLCS from T.J. Rock Enterprises, Inc. where he served in a dual role as Corporate Counsel and Compliance Officer, maintaining an effective compliance program enforcing values, policies and procedures. Prior to that, he served as Health Sciences Legal Coordinator at Howard University. Jordan held other positions including Associate Attorney, Law Clerk and Insurance Defense Paralegal. For the past eight years, he has served as Associate Professor at the University of Maryland University College.
Jordan earned a Bachelor of Arts in Rhetoric and Communication from Temple University, an Associate in Applied Science in Paralegal Studies from Northern Virginia Community College and a Juris Doctor degree from California Western School of Law in San Diego, Ca.
Rick joined National Lutheran Communities & Services (NLCS) in February of 2018 as Chief Financial Officer (CFO). As a senior level management professional, Rick brings over 25 years of financial acumen and a proven track record of strategic executive leadership. As the CFO, he will oversee financial performance and reporting for all National Lutheran entities, treasury and investment management of assets, and will assist with identifying and evaluating various long-range planning initiatives and capital expenditures. Additionally, Rick will work closely with the Board of Trustees and executive directors to develop long-term strategic business plans.
Most recently, Rick was Managing Director at Solar Renewable Energy, LLC, managing the day-to-day operations of various commercial energy, real estate and health care projects. Prior to that, he spent seven years at Pacific Retirement Services, Inc., where he served in a variety of roles including Senior VP of Development and Chief Accounting Officer. Rick also spent 17 years at KPMG, holding multiple positions including, Director and Senior Manager of Retirement Housing & Long-Term Care Consulting Practice and Manager of Assurance Practice.
He holds a bachelor’s degree in accounting from Washington & Jefferson College and is a certified public accountant with the Commonwealth of Pennsylvania.
Kathleen has been with the National Lutheran family for more than 10 years as Director of Human Resources at The Village at Rockville, and currently as Chief Talent and Culture Officer for the parent organization, National Lutheran Communities & Services (NLCS). As Chief Talent and Culture Officer, she manages a staff to support all of the National Lutheran communities currently in Maryland and Virginia, ensuring continuity in corporate policies and procedures relating to employee hiring/retention, employee benefits and customer/employee satisfaction.
As Chief of Talent & Culture, Kathleen has implemented a Code of Conduct and a Corporate Compliance Program for employees, board members and other associates that will meet federal, state and local laws that govern our organization in the senior living industry. In addition, she is creating a comprehensive customer service program that will be implemented throughout the National Lutheran family.
In 2011, Kathleen earned certification for Leading Age Certified Aging Services Professional (CASP). Kathleen’s prior experience includes human resource management in retail sales and 15 years in the real estate appraisal industry.