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National Lutheran Communities & Services Certified as a Great Place to Work

April 4, 2019

Great Place to Work Institute has honored National Lutheran Communities & Services (NLCS) with certification as a Great Place to Work. The survey included all team members throughout all NLCS entities, and the ratings measure NLCS’ capacity to earn our team members’ trust and create a great workplace for high performance. Great Place to Work, an independent research and consulting firm, evaluated more than 60 elements of team members’ experience on the job. These included employee pride in the organization’s community impact, belief that their work makes a difference, and feeling their work has special meaning.

NLCS’ culture is defined by the phrase We CARE–The National Lutheran Way. CARE means Create smiles, Attend to details, Respect everyone, and Embody excellence. Regardless of job title or department, the NLCS team embodies the word CARE in every way—from serving seniors and families to interactions with each other.

NLCS values team members and strives to ensure they are equipped with the resources and support necessary to embody excellence in serving others, and encourages continued development of talents and skill sets, fostering an atmosphere of empowerment and growth.

Chief Talent & Culture Officer Kathleen O’Halloran stated, “The NLCS team is made up of a diverse group of people who believe service is our highest calling. We CARE is so much more than an acronym for us. We are successful because our team members are compassionate, enthusiastic, positive, and treat everyone with dignity and respect.” O’Halloran continued, “And of course I have to mention smiling. A smile does wonders for interacting with each and our customers.”

The National Lutheran family includes The Village at Rockville (Rockville, Md.), The Village at Orchard Ridge (Winchester, Va.), The Legacy at North Augusta (Staunton, Va.), myPotential at Home (Winchester, Va.), Impact 1890 (Rockville, Md.) and The Village at Providence Point (Annapolis, Md., pending final approval by the Maryland Department of Aging).

The Great Place to Work Certification applies from March 2019 through March 2020. Visit NLCS’ Great Places to work page at