Culture makes all the difference in an organization. That’s why we strive to maintain a culture of transparency, empowerment and teamwork. Ours is a friendly atmosphere, where excellent customer service is a way of life, and team members have training and development opportunities.
We operate with one philosophy in mind at all times: We CARE—The National Lutheran Way! This simple acronym provides the foundation for how we do business, interact with one another, and even how we communicate on a daily basis.
Creates smiles. Proactively creates a positive work environment promoting teamwork, productivity, mentoring and cooperation. Creates meaningful interactions with residents and coworkers and demonstrates alignment with the organizational mission.
Attends to details. Follows up to ensure satisfaction in the delivery of service excellence. Exhibits work contributions that relate to the overall organizational health and performance by demonstrating accountability, quality of work, learning from mistakes or achievements and the impact to the company.
Respects everyone. Communicates effectively with others, being mindful and respectful of others’ diversity. Embraces cultural differences to create harmony and diversity within the work environment.
Embodies excellence. Supports and embraces NLCS guidelines, policies and procedures. Follows the We CARE philosophy embodying excellence in service in all facets of work. Consistently performs superior quality, models the five Guiding Principles and inspires others to live out the We CARE philosophy, mission and vision.
We believe service is our highest calling and look for people from all backgrounds and experiences who have a heart to serve – both older adults and fellow team members. Successful team members are compassionate, enthusiastic, positive and treat everyone with dignity and respect. Accountability is a key component of embodying excellence. Did we mention smiling? It is free and does wonders when interacting with others.
National Lutheran has been certified as a “Great Place to Work®” since 2019. We achieved this designation because our team members completed the Trust Index Survey — a measure of NLCS’s capacity to earn our team members’ trust and create a great workplace for high performance.
We value our team members and strive to ensure they experience the same genuine CARE we provide our customers. To help our team members do their best, we offer the resources and support needed to embody excellence in serving others, while encouraging team members to develop talents and skills that allow them to find their personal purpose and passion. If you are looking for a rewarding career where you can learn and grow, join us in setting a new standard of service with We CARE.
People are our passion, and culture is the heart of how we deliver exceptional customer service to our residents, clients, each other — everyone. We rebranded our human resources department to Talent & Culture to focus on building an inclusive environment that you want to be a part of and one to which you feel like you belong. We also created training that transitioned our managers to coaches to foster a leadership approach that grows and develops team members.
Our culture is built upon our We CARE values to ensure team members of all backgrounds feel valued and respected. We embrace and celebrate diversity, equity and inclusion to attract and retain top talent and are committed to getting culture right. We’re looking for unique people with diverse perspectives to help us continue to bring out the best in each other so that we can do our best work. Diversity, equity, and inclusion is not a destination but a continuous journey where we embrace differences, learn and grow.
National Lutheran Communities & Services is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender or sex (including pregnancy), color, age, sexual orientation, gender identity, religion, marital status, disability, national origin, veteran’s status, genetic information, or any other legally protected personal characteristic. We will provide reasonable accommodations to qualified employees and applicants with disabilities, as long as the accommodations do not impose an undue hardship.